AN NHS Circular (PCA (P)(2017)1) has outlined details of a new NHS Education for Scotland (NES) training resource Effective Management of Over the Counter (OTC) Consultations for community pharmacy staff, as well as financial support to facilitate uptake of the training.
A hard copy of the resource will be sent to community pharmacy contractors in February, and it will also be available online.
The circular cites the 2013, Consumer Association, Which? findings from an investigation into OTC consultations in community pharmacies in the UK, which highlighted variability in the quality of medicines advice provided, which in some cases, could have led to preventable harm or unnecessary referrals.
The purpose of the training pack is to provide all community pharmacy team members with information and suggestions to help optimise their management of OTC consultations, explains the circular.
Particular focus is put on communication skills and direct product requests, as these were the areas of most concern in the Which? report. On completion of the distance learning resource, an online assessment will be available on NES Portal.
Contractors will be entitled to a one-off payment of £100 as a contribution towards releasing staff time to undertake the training pack.