Dilemma – Order error: conclusion

IT’S easy in a busy pharmacy to forget to send the final order. Occasionally this can have implications for other team members and for patients.

• Consider:
  • What steps you can take to ensure that order always gets sent on time.
  • The wording you would use to tell a patient when their owing will be available for collection.
  • What steps you can take to ensure you are aware of any missing owings as soon as possible.
  • Possible solutions if the owing does not arrive on time.

THANK you for taking part in this dilemma. We hope it has encouraged you to reflect on how you would approach this situation, or something similar.