YOU decide not to tell the patient that the order wasn’t sent, and just say the item didn’t arrive.
- Is this an acceptable approach?
The patient says that the pharmacist on Saturday guaranteed it would be here on Monday.
- Do you now explain why it didn’t arrive?
- Consider the words you use when asking a patient to return for medication you have to order. Are you overpromising? What if things go wrong through no fault of your own?
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