HAPPY New Year fellow pharmacists and welcome to the 5W2 series.
By way of an explanation let’s start with a little SBAR!
My name is Jill Cruickshank and last year I met Ross Ferguson at the Pharmacy Management Clinical Leadership in Pharmacy (CLIP) Awards ceremony and after a visit to the pub and much pharmacy chat he asked if I would like to write some articles for Pharmacy in Practice!
I have been a community pharmacist for 27 years and have run my own coaching & development consultancy, Leading2Solutions for the last 11 years and have gained qualifications in both NLP (neuro linguistic programming) and CBT (cognitive behavioural therapy).
I have a passion for all aspects of development whether it’s my own or others and this was one of the main reasons I initially signed up for the Pharmacy Management CLIP programme.
As part of the programme each of the delegates had to complete a healthcare improvement project, and I chose a project which focused on behavioural, rather than clinical, outcomes.
I was keen to understand what pharmacists required to:
- Value themselves for the contribution they make.
- See themselves as equal to other healthcare professionals.
- Have the confidence to embrace & deliver the changing pharmacy environment.
This involved interviewing pharmacists, patients and other healthcare professionals in order to establish:
- How much they valued themselves as pharmacists.
- How confident they were in different situations.
- What made great communication between healthcare professionals.
The interviewee responses were extremely varied but one of the main themes that came through was that we rightly place a strong emphasis on our professional development, but perhaps there is less focus on the softer skills, in particular our emotional development (ED).
Our emotions dictate our response to others and situations. By focusing on strategies and techniques that help us understand and manage our own and others emotions, this will enable us to be our “Best Self” in our area of pharmacy practice.
Examples of ED strategies and techniques include:
- Self coaching.
- Value elicitation.
- Building resilience.
- Managing state (of mind).
- Stress management.
Another way of looking at it is:
“Emotional Development is Quality Improvement (QI) of the Mind.”
So having a passion for my profession, development and a desire to take the concept of emotional development ahead, I decided to lock myself away in a darkened room and channel my inner author!
After a few days and feedback sought from some pharmacy pals I have created the 5W2 series.
The 5W2 series is a selection of short articles on strategies and techniques to support our emotional development within our professional roles. Each article will include tried and tested practical self-development tools.
The first one in the series will be: Five Ways to Manage Stress, and will cover:
- Understanding what triggers stress.
- How to prevent stress.
- Quick & easy remedies if you are stressed.
- Self Care.
- The Power of Humour.
The Five Ways to Manage Stress will be with you in the next two weeks, but in the meantime, if anyone wants to find out more about anything in this introductory article please get in touch via the details below.
Jill Cruickshank is a coaching and development consultant at Leading2Solutions, a certified NLP master practitioner and community pharmacist