Brendon Jiang (GP pharmacist)
You have a range of health professionals working alongside you; doctors, nurses, paramedics, physiotherapists, pharmacy technicians, healthcare assistants among others. You all share the same goal of helping patients and improving their health. Make the most of your colleagues’ unique expertise and ensure they understand how you can contribute to the team and add value. You don’t have to solve every problem right there and then. I used to get very anxious about dotting all the i’s and crossing all the t’s. One of the joys of general practice is continuity of care so make sure you prioritise your interventions, plan your time and if needed, book your patient in for another appointment. You will soon find your time filled with all sorts of jobs and tasks. Learn to delegate, learn to say no, manage vertically and horizontally, and communicate well. Pharmacists are not a cheap resource and it is supremely easy to get snowed under with administrative paperwork. You are most effective when doing what only you can do. There’s that old fable: “Give a person a fish and feed them for a day. Teach them how to fish and feed them for a lifetime”. Build resilience within your team by teaching them how to fish.