Parents are frequent users of the service and benefit greatly from it. This morning a young mum comes into your community pharmacy and asks for Calpol on the minor ailments. After a brief chat with the counter assistant, she asks to speak to the pharmacist. The conversation that follows involves the young mum telling you that her daughter can only tolerate the brand Calpol and that her daughter cannot take ibuprofen because she is asthmatic and has had a previous adverse reaction. She tells you that her daughter has had a temperature for three days.