A few weeks have again elapsed and it is a busy Friday. Our pharmacist has been glued to the dispensing bench all morning. She has delivered excellent pharmaceutical care and indeed will later be hand delivering a prescription to an elderly patient who requires an antibiotic for a UTI after a home visit from the GP.
It is amidst this busy environment that her area manager makes an unannounced visit. In front of the team, the area manager asks our pharmacist why she has not achieved her 30 sign-ups this week. The conversation in front of the team continues with him asking why the total sign-ups are sitting at 15 for the week. Our pharmacist attempts to justify this result by pointing out that this is a 50% increase in the sign-up rate previously. This plea falls on deaf ears. The pharmacist is embarrassed.