Number five – Quality Improvement of self
In our pharmacy settings, continuous QI is just part of our day job. Whether it’s near miss reviews, safety climate surveys or NSAID care bundle interventions, it’s all about getting better at being better. But….
- Do we take the same approach with ourselves and our emotions?
- Do we note when we haven’t demonstrated resilience and displayed positive emotions with a patient or colleague?
- Do we consider whether it was a Major or a Minor issue?
- Do we reflect on what were the contributory factors?
- Do we put steps in place to ensure these behaviours don’t happen again?
It’s easier to build your resilience by having an ethos of continuous QI of self. Here are some ideas to help you:
- Invest in regular conversations with a critical friend/coach/mentor with whom you can talk comfortably about your thoughts, feelings and actions.
- Be open about what some of your less than positive emotions are, the resulting behaviours and impact on self and others.
- Choose to start each day with a clean slate and clear picture of not only WHAT you want to achieve but HOW you want to be.
That’s it for Five Ways to be more Resilient. Thank you for taking the time to read this article. The next article in the 5W2 series is Five Ways to manage your State and will be with you soon, but in the meantime, if anyone wants to find out more about anything in this article or has any comments please get in touch via the details below.
“Emotional Development is Quality Improvement (QI) of the Mind.”
Jill Cruickshank is a Coaching and Development Consultant at Leading2Solutions, is qualified in NLP and CBT and is a Community Pharmacist.