Our pharmacist has been a consistent performer in his store and contributes to the success of the other stores in the area by taking on lead roles and supporting more junior pharmacists, managers, pharmacy technicians and other staff.
This month a new area manager has been appointed. This manager is not a pharmacist and has experience of large store management in non-pharmacy related businesses. He is keen to make an impact and at the initial ‘set-up’ conversation he describes his expectations. He prioritises his ambitions for the group of stores that he manages and closes the ‘set-up’ conversation by describing his set of ‘non-negotiable deliverables’.
One of these ‘non-negotiables’ is to join the new WhatsApp group that he has started. Reluctantly our pharmacist agrees.