Maintaining patient confidentiality in the community pharmacy setting is extremely important. The concept of confidentiality forms the basis of the trusting relationship that pharmacists and pharmacy technicians have with patients.
This dilemma presents a situation that you may face in practice and explores the options for dealing with it.
Note: the purpose of this dilemma was to present a case that may occur in practice; for you to consider what you would do if faced with it, and to encourage you to reflect on your decision. The possible answers are examples and are not an exhaustive list of all the potential solutions.