Mrs Laird then asks the pharmacy assistant for her daughter’s prescription. The counter assistant passes the message to the pharmacist on duty.
The pharmacist retrieves the prescription and calls out across the counter possibly for other customers/patients to hear;
“Mrs Laird, is your daughter’s address 12 Drug Lane, Pilltown, Medicationshire?”
Going red Mrs Laird answers;
Is calling out the name and address of a patient in the pharmacy a breach of patient confidentiality?
- Yes 90%
- No 10%
Have you ever observed this happening in practice?
- Yes 76%
- No 24%