Individuals with EI will tend to look at situations from more than just their own perspective. The following four box model can help you reflect on interactions with others. When it comes to a potential conflict situation, those with EI will always aim to be in BOX 4 (where they are ASSERTIVE but consider their own and others’ needs equally for a WIN/WIN outcome).
|I don’t get what I want||I get what I want|
|YOU get what you want|
|YOU don’t get what you want|
To help move to BOX 4, try out some of the following phrases:
- “Let’s clarify what’s ideal for both of us”
- “What would need to happen for both of us to be happy?”
- “What outcomes would be satisfactory to both of us?”
So keeping an assertive WIN/WIN mentality as part of your daily professional practice will help you develop your EI.