I know we may not like to admit it but think of a time when you have let your temper get the better of you or you have shown frustration in your professional environment.
- What was the trigger?
- How did you react?
- What was the outcome?
According to Daniel Golman, people with high EI have high self-awareness and see the importance of self-regulation. So to develop your EI in emotionally charged situations and tame potential future tempers, ask yourself the following three questions:
- What was my motivation for reacting like that?
- Who do I need to share this information with?
- What do I need to do to make amends?
These three simple questions will help to bring you back to being in control of your emotions and allow you to deal with future situations in a more pragmatic way.